Home visits are very time consuming and it is always appreciated if you can make it to the surgery. If the patient is housebound and a home visit is absolutely unavoidable, please try to ring between 08:30 and 10:00.
The practice staff will ask you for some details so the doctor can visit the most urgent patients first and will know if he/she needs any special equipment. Your doctor may telephone you after morning surgery to find out more about your condition.
If you require urgent help for a medical emergency, please ring and tell us as clearly as possible what the problem is. A doctor will often speak to you to assess the problem and, if necessary, the doctor will call as soon as possible. Please only use this facility if a genuine emergency exists.
It may be more appropriate to call 999 in an acute emergency for cases such as suspected heart attack or serious accident.